VXI Global Solutions is a prominent provider of business process outsourcing (BPO) and information technology (IT) services. Founded in 1998 in Los Angeles, the company has expanded its operations globally, including significant presence in China since 2005. VXI specializes in call center services, software development, quality assurance testing, and infrastructure outsourcing. The company serves a diverse range of clients, primarily focusing on enhancing customer experiences (CX) through a blend of talent, technology, and purpose.

VXI operates in a highly competitive market, catering to leading brands across various industries. The business model revolves around offering both in-office and remote employment opportunities, with over 40,000 employees spread across 40 locations worldwide. This global footprint allows VXI to provide round-the-clock support and localized solutions to its clients.

Revenue generation for VXI comes from long-term contracts with businesses that require outsourced customer care and IT services. The company leverages its expertise in automation and advanced technology to deliver high-value services, which in turn helps clients build meaningful customer relationships. VXI's commitment to social responsibility and community impact further differentiates it in the marketplace.

In 2017, the Carlyle Group became the majority investor, fueling further growth and innovation. The acquisition of Memory Science in 2019 added unique instructional design tools to VXI's portfolio. In early 2020, the company opened its first Center of Excellence to develop advanced solutions focused on automation and integrating cutting-edge technology into customer care.

Keywords: business process outsourcing, IT services, customer experience, call center, software development, quality assurance, infrastructure outsourcing, global talent, automation, social responsibility.